Shipping policy
Shipping Policy
At Sweet Prints™, we are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy carefully before placing your order.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high demand, holidays, or promotional events, processing times may be slightly longer.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Shipping Times
Estimated delivery times vary depending on your destination.
- Processing Time: 1–3 Business Days
- Estimated Shipping Time: 8–12 Business Days
Please note that these delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on your location, customs procedures, weather conditions, carrier operations, and other factors beyond our control.
Worldwide Shipping
We proudly offer worldwide shipping to most countries.
If we are unable to ship to your location for any reason, you will be notified as soon as possible and, if applicable, receive a full refund.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to become active after your package has been dispatched.
Shipping Delays
Although we work with trusted shipping partners, occasional delays may occur due to circumstances outside our control, including but not limited to:
- Customs inspections
- Severe weather conditions
- National holidays
- Transportation disruptions
- High shipping volumes
- Carrier operational delays
- Force majeure events
We appreciate your patience and understanding should any unexpected delays occur.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete shipping address is provided, delivery may be delayed or unsuccessful.
If you notice an error in your shipping information, please contact us as soon as possible. While we will do our best to assist you, we cannot guarantee that changes can be made once an order has entered processing.
Sweet Prints™ is not responsible for orders that cannot be delivered due to incorrect information provided by the customer.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities.
These charges are determined by local regulations and are the responsibility of the customer unless otherwise stated.
Sweet Prints™ has no control over these charges and cannot predict their amount.
Lost or Delayed Packages
If your package appears to be significantly delayed or lost during transit, please contact our Customer Support Team.
We will work with the shipping carrier to investigate the shipment and provide the most appropriate solution whenever possible.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, we may request:
- Your order number
- A description of the issue
- Clear photographs of the damaged item and its packaging
Our team will review your request and provide an appropriate resolution in accordance with our Return & Refund Policy.
Split Shipments
In certain cases, orders containing multiple items may be shipped separately.
If this happens, you may receive multiple tracking numbers and your items may arrive on different dates.
No additional shipping charges will apply.
Contact Us
If you have any questions regarding this Shipping Policy or the status of your order, please contact our Customer Support Team.
Email: sweetpriints@outlook.com
We aim to respond to all inquiries within 1–2 business days.