Terms of service

Terms of Service

Welcome to Sweet Prints™. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be legally bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Definitions

Throughout these Terms:

  • "Company," "we," "our," or "us" refers to Sweet Prints™.
  • "Website" refers to our online store and all related pages.
  • "Customer," "you," or "your" refers to any person who visits our website or purchases our products.
  • "Products" refers to any physical goods sold through our website.
  • "Services" refers to all services, features, content, and functionality available through our website.

2. Acceptance of These Terms

By using this website, placing an order, or accessing any part of our Services, you confirm that you have read, understood, and agreed to these Terms of Service, our Privacy Policy, and our Return & Refund Policy.

If you do not agree with any part of these Terms, you must discontinue using our Services immediately.

3. Eligibility

To place an order, you must:

  • Be at least 18 years of age, or the age of legal majority in your jurisdiction.
  • Have the legal capacity to enter into binding contracts.
  • Provide accurate, complete, and current information during checkout.

You are responsible for ensuring that all information you provide is accurate and up to date.

4. Products

We make every effort to ensure that all product descriptions, images, dimensions, colors, and specifications displayed on our website are accurate.

However:

  • Colors may appear differently depending on your screen or device settings.
  • Slight variations in appearance, packaging, or materials may occur.
  • Product images are intended for illustrative purposes and may not exactly represent the delivered product.

We reserve the right to modify product specifications, packaging, or discontinue products at any time without prior notice.

5. Pricing

All prices displayed on our website are shown in the currency selected by the customer.

Prices may change at any time without prior notice.

Unless otherwise stated, prices do not include:

  • Import duties
  • Customs fees
  • Local taxes
  • VAT or GST (where applicable)
  • Other governmental charges

Customers are solely responsible for any taxes, customs duties, import fees, or other charges imposed by their local authorities.

In the event of an obvious pricing error caused by a technical or human mistake, we reserve the right to cancel the order and issue a full refund.

6. Orders

Placing an order on our website constitutes an offer to purchase our products.

After placing your order, you will receive an automatic confirmation email acknowledging receipt of your order. This email does not constitute acceptance of your order.

We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

  • Suspected fraud
  • Unauthorized transactions
  • Pricing errors
  • Product availability
  • Violation of these Terms

If your order is cancelled after payment has been received, a full refund will be issued using your original payment method.

7. Payment

We accept payment methods displayed during checkout.

By submitting payment information, you represent and warrant that:

  • You are authorized to use the selected payment method.
  • All payment information provided is accurate and complete.
  • You authorize us to charge the total order amount, including applicable shipping charges and taxes.

Orders will not be processed until payment has been successfully authorized.

8. Shipping & Delivery

Orders are typically processed within 1–3 business days.

Estimated delivery times are generally 8–12 business days, depending on the destination country.

These delivery estimates are provided for convenience only and are not guaranteed.

Delivery times may be affected by:

  • Customs inspections
  • Public holidays
  • Weather conditions
  • Carrier delays
  • High shipping volumes
  • Other circumstances beyond our reasonable control

Once your order has been shipped, you will receive a tracking number by email where available.

Risk of loss and ownership of the products passes to the customer upon delivery to the shipping carrier, except where otherwise required by applicable law.

9. Order Cancellations

Orders may only be cancelled before they enter processing.

Once an order has been processed or shipped, it can no longer be cancelled.

If you no longer wish to keep the product after receiving it, you may request a return in accordance with our Return & Refund Policy.

10. Returns & Refunds

Returns and refunds are governed exclusively by our Return & Refund Policy.

By placing an order, you acknowledge that you have read and accepted that policy.

Customers are encouraged to review the Return & Refund Policy before making a purchase.

11. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Brand names
  • Product names
  • Images
  • Videos
  • Graphics
  • Icons
  • Product descriptions
  • Text
  • Website design
  • Layout
  • Software
  • Digital content

is the exclusive property of Sweet Prints™ or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, or exploit any content from this website without our prior written consent.

Unauthorized use may result in legal action.

12. User Reviews & Content

Customers may voluntarily submit reviews, photographs, testimonials, or other content relating to our products.

By submitting such content, you grant Sweet Prints™ a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, publish, display, modify, and distribute that content for marketing, advertising, and business purposes.

You confirm that:

  • You own or have permission to share the content.
  • The content does not infringe the rights of any third party.
  • The content is truthful and not misleading.
  • The content does not contain unlawful, offensive, defamatory, abusive, or inappropriate material.

We reserve the right, but not the obligation, to remove any content that violates these Terms or applicable law.

13. Prohibited Uses

You agree not to use this website or our Services:

  • For any unlawful purpose.
  • To violate any applicable local, national, or international law.
  • To infringe upon our intellectual property rights or the rights of others.
  • To transmit viruses, malware, or any malicious code.
  • To interfere with the security or operation of the website.
  • To attempt unauthorized access to our systems or servers.
  • To collect or misuse personal information belonging to other users.
  • To submit false, misleading, fraudulent, or inaccurate information.
  • To use automated systems, bots, scrapers, or similar technologies to access or copy website content without our written permission.

We reserve the right to suspend or terminate access to our website if these Terms are violated.

14. Third-Party Services & Links

Our website may contain links to third-party websites or services.

These websites are provided solely for your convenience.

We do not control, endorse, or assume responsibility for the content, privacy practices, or policies of any third-party website.

Your use of third-party services is entirely at your own risk.

15. Disclaimer of Warranties

To the fullest extent permitted by law, all products, services, and website content are provided on an "as is" and "as available" basis.

While we strive to ensure accurate information and uninterrupted service, we do not guarantee that:

  • The website will always be available.
  • The website will operate without interruption.
  • The website will be free of errors.
  • The website will be secure at all times.

Nothing in these Terms limits any statutory consumer rights that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Sweet Prints™, its owners, affiliates, employees, suppliers, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

  • Use of our website.
  • Purchase or use of our products.
  • Delays in delivery.
  • Loss of data.
  • Loss of profits.
  • Business interruption.
  • Technical failures beyond our control.

Our total liability for any claim relating to your purchase shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Sweet Prints™, its affiliates, directors, employees, contractors, suppliers, and partners from any claims, damages, liabilities, losses, costs, or legal expenses arising out of:

  • Your breach of these Terms.
  • Your misuse of our website.
  • Your violation of applicable laws.
  • Your infringement of the rights of any third party.

18. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Earthquakes
  • Pandemics
  • Government actions
  • Customs delays
  • Transportation disruptions
  • Internet outages
  • Labor disputes
  • War
  • Terrorism
  • Carrier delays

During such events, our obligations will be suspended for the duration of the event.

19. Privacy

Your privacy is important to us.

All personal information collected through our website is processed in accordance with our Privacy Policy.

By using our Services, you acknowledge that you have read and accepted our Privacy Policy.

20. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable consumer protection laws governing international online commerce.

Where mandatory consumer protection laws apply in the customer's country or region of residence, those rights shall remain unaffected.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms.

The remaining provisions shall continue in full force and effect.

22. Entire Agreement

These Terms of Service, together with our:

  • Privacy Policy
  • Return & Refund Policy
  • Shipping Policy
  • Any additional policies published on our website

constitute the entire agreement between you and Sweet Prints™ regarding your use of our Services.

These Terms supersede any previous agreements, communications, or understandings relating to the subject matter.

23. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time without prior notice.

The most current version will always be published on this page.

Your continued use of our website after any changes have been posted constitutes your acceptance of the revised Terms.

24. Contact Us

If you have any questions regarding these Terms of Service, our products, or your order, please contact our Customer Support Team.

Email: sweetpriints@outlook.com

We aim to respond to all inquiries within 1–2 business days.